Our website address is: https://theaudiophile.nz.
This is the privacy notice of Tasman Satellite Services Ltd trading as The Audiophile. In this document, “we”, “our”, or “us” refer
to The Audiophile.
We are company number 1634612 registered in New Zealand.
Our registered office is at Unit 23, 150 Cavendish Road, Northcote, Christchurch, 8051, New Zealand.
This is a notice to inform you of our policy about all information that we record about you. It covers both information that could
identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite
rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into
the hands of a third party. Our policy is both specific and strict. It complies with New Zealand law. If you think our policy falls
short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way,
and why it is necessary to collect it:
This includes basic identification and contact information, such as your name and contact details and also includes all
information given to us in the course of your business and ours, such as information you give us in your capacity as
our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not
used for any other purpose. We expect you to reciprocate this policy.
This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. information which does not identify any individual may be used in a general way by us or third parties, to
provide class information, for example relating to demographics or usage of a particular page or service.
We keep information, which forms part of our business record for a minimum of seven years. That is because we
may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting
authorities may demand to know it.
When we obtain information from you specifically to enable you to buy a service offered on our web site by some
other person, we assume that in giving us your information, you are also giving us permission to pass it to the
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any
circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who
does not need to know, either generally or specifically. This information is used:
3.1. to correspond with you or deal with you as you expect;
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and
improvement of our site;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about other of our services or services of sister web sites.
Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not
specifically use that information except to allow it to be read, but you will see in our terms and conditions that we
reserve a right to use it in any way we decide.
how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how
we perform in providing content to you. We do not presently associate such information with an identifiable person.
This information is never taken by us either through our website or otherwise. At the point of payment, you are
transferred to a secure page on the website of ANZ eGate/ Paypal or some other reputable payment
service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors
never have access to it.
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. We
do not handle information about your credit card so do not subscribe to any such service.
Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for
them may use technology that automatically collects your IP address when they send an advertisement that appears
content of, and to measure the performance of their adverts. We do not have control over these technologies or the
data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third
Our web site is a publishing medium in that anyone may register and then publish information about himself or some
other person. We do not moderate or control what is posted. If you complain about any of the content on our web
site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free
speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of
the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis,
we shall not correspond with you about it.
Although we do not disclose your personal information to any third party (except as set out in this notice), we do
receive data which is indirectly made up from your personal information, from software services such as Google
Analytics and others. No such information is identifiable to you.
If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept
no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of
every person who might see your information. If it is available to all the World, neither we nor you have no control
whatever as to how it is used.
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit
any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information
to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser
requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions
and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are
deleted from your computer when you close your browser), or may remain on your computer until you delete them or
until a defined period of time has passed.
order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be
site will not work well for you.
12.2. to allow essential parts of our web site to operate for you.
12.3. to operate our content management system.
12.4. to operate the online notification form - the form that you use to contact us for any reason. This cookie is
set on your arrival at our web site and deleted when you close your browser.
12.5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is
deleted when you close your browser.
12.6. to collect information about how visitors use our site. We use the information to improve your experience of
our site and enable us to increase sales. This cookie collects information in an anonymous form, including
the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
12.7. to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie
expires when you close your browser.
12.8. to record your activity during a webcast. An example is as to whether you have asked a question or
provided an opinion by ticking a box. This information is retained so that we can serve your information to
you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use
the information for any other purpose.
12.9. to store your personal information so that you do not have to provide it afresh when you visit the site next
12.10. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable
cookie information when you use YouTube’s privacy-enhanced mode.
When you call our help line, we collect Calling Line Identification (CLI) information. We use this information to help
improve the efficiency and effectiveness of our help line.
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation
that you are entitled to receive the information and to provide to you the information you need. We record your
request and our reply in order to increase the efficiency of our business / organisation. We do not keep any
personally identifiable information associated with your message, such as your name or email address.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve
your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that
other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a
matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we
provide, but not in a way that could identify you or any other person.
If you send us information in connection with a job application, we may keep it for up to three years in case we decide
to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your
employment. This information will be used only for purposes directly relevant to your employment. After your
employment has ended, we will keep your file for seven years before destroying or deleting it.
With your permission we pass your email address and name to selected associates whom we consider may provide
services or products you would find useful. You may opt out of this service at any time by clicking the link at the
bottom of the correspondence.
We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on
your website in order to be able to serve to you an advert for our products / services when you visit some other
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such
information is retained for business use only. We undertake to preserve the confidentiality of the information and of
the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this
policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to
other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention
winners and others whose performance as an affiliate is in some way outstanding.
We do not market to children, nor do we sell products or services for purchase by children. We do sell products and
services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with
consent from a parent or guardian.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so
request or if they have the proper authorisation such as a search warrant or court order.
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do
business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your
choice as to whether you wish to use our website.
At any time you may review or update the personally identifiable information that we hold about you, by contacting us
at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity
before granting access or making corrections to your information.
If you wish us to remove personally identifiable information from our web site, you may contact us at
www.theaudiophile.nz/contact. To better safeguard your information, we will also take reasonable steps to verify your
identity before granting access or making corrections to your information.